Data Subprocessors

Dyad Artificial Intelligence Limited engages with the following third-parties who provide services used by BetterLetter as described below.

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100 letter trial for £60

Google Cloud Platform

Purpose

Cloud compute, database, and AI services

Data type

Inbound Patient Letters*

Geography

UK (BetterLetter)

Retention

Retention the same as Dyad retention schedule

xyCare

Purpose

EMIS and SystmOne interoperability services

Data type

Inbound Patient Letters*

Geography

UK  (BetterLetter)

Retention

Transient (no data retained beyond point-in-time processing)

Microsoft Azure

Purpose

Cloud compute and AI services

Data type

Inbound Patient Letters*

Geography

UK  (BetterLetter)

Retention

Transient (no data retained beyond point-in-time processing)

fly.io

Purpose

Web app hosting

Data type

Inbound Patient Letters*

Geography

UK  (BetterLetter)

Retention

Transient (no data retained beyond point-in-time processing)

GP Insights Limited

Purpose

Clinical coding services within the BetterLetter application

Data type

Inbound Patient Letters*

Geography

UK  (BetterLetter)

Retention

Transient (no data retained beyond point-in-time processing)

Arconaut CommV NetSystems Ltd

Purpose

Very occasional access for debugging (Business Continuity)

Data type

Inbound Patient Letters*

Geography

Belgium and Bulgaria  (BetterLetter)

Retention

Transient (no data retained beyond point-in-time processing)

*BetterLetter collects inbound patient letters from multiple sources on behalf of the practice. If other information is unintentionally sent by providers, BetterLetter rejects this data back to the practice to process appropriately.

Purpose

Data type

Geography

Retention

Google Cloud Platform

Cloud compute, database, and AI services

Inbound Patient Letters*

UK

Retention the same as Dyad retention schedule

xyCare

EMIS and SystmOne interoperability services

Inbound Patient Letters*

UK

Transient (no data retained beyond point-in-time processing)

Microsoft Azure

Cloud compute, database, and AI services

Inbound Patient Letters*

UK

Transient (no data retained beyond point-in-time processing)

fly.io

Web app hosting

Inbound Patient Letters*

UK

Transient (no data retained beyond point-in-time processing)

GP Insights Limited

Clinical coding services within the BetterLetter application

Clinical documents

UK

Transient (no data retained beyond point-in-time processing)

Arconaut CommV NetSystems Ltd

Personal service companies for team-mates based in Europe doing software development

Clinical documents very occasionally while debugging

Belgium and Bulgaria

Transient (no data retained beyond point-in-time processing)

*BetterLetter collects inbound patient letters from multiple sources on behalf of the practice. If other information is unintentionally sent by providers, BetterLetter rejects this data back to the practice to process appropriately.

In each case we have carefully evaluated these service providers for information security, and have data protection agreements in place that reflect the contractual commitments we have with our customers. All software engineers work only on Dyad controlled, high-security computers.

If you have any questions or concerns about these data subprocessors, please email us on: hello@betterletter.ai