Data Subprocessors

Dyad Artificial Intelligence Limited engages with the following third-parties who provide services used by BetterLetter as described below.

Special offer
For a limited time only, we are offering a
100 letter trial for £60

Purpose

Data type

Geography

Google Cloud Services

Cloud compute, database and machine learning services

Clinical documents

UK

xycare

EMIS and SystmOne interoperability services

Clinical documents

UK

Microsoft Azure

Cloud compute and AI services

Clinical documents

UK where available,   France, Norway and Sweden as backup

fly.io

Web app hosting

Encrypted clinical documents in transit only

UK

Deepnote

Data science environment for analytics and reporting
(no identifiable patient data)

Application and document metadata only

USA

Sentry

Application performance monitoring

Application and API logs which may include identifiers but no confidential patient data

Germany

SigNoz

Logging and telemetry

Application and API logs which may include identifiers but no confidential patient data

Poland

Applications for
operational management
(no confidential identifiable patient data)

Application and document metadata only

USA

GP Insights Limited

Clinical coding services within the BetterLetter application

Clinical documents

UK

Arconaut CommV
NetSystems Ltd

Personal service companies for team-mates based in Europe doing software development

Clinical documents very occasionally while debugging

Belgium and Bulgaria

In each case we have carefully evaluated these service providers for information security, and have data protection agreements in place that reflect the contractual commitments we have with our customers. All software engineers work only on Dyad controlled, high-security computers.

If you have any questions or concerns about these data subprocessors, please email us on: hello@betterletter.ai